Returns & Exchanges

At Lumé, we want you to love your fashion finds, which is why we offer a seamless 30-day return policy for all unworn items in their original packaging. Simply initiate your request through our portal to receive a prepaid shipping label and start your refund or exchange process.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal with your order number and email address to select the items you wish to send back.

• 2.
  Pack Your Items

  Carefully place the unworn garments with original tags attached into the shipping box and include the provided packing slip.

• 3.
  Ship It Back

  Affix the prepaid shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.